Friday 13 March - Property Management focus



Customer Service Expert & Masterful Storyteller

'Service with Attitude!'
Julie Cross is well known for spreading her sparkle (or spark, when it comes to the men in the audience), but she will also leave you with very real tips, tools and insights that you can apply to your career, business and personal lives. She is an award-winning speaker (and "non-award winning mother of two boys") with more than 17 years under her belt, empowering, educating, energising and entertaining people (and some of the world's biggest brands) the country over.
In a high tech world, talking about service is more relevant than ever. Julie will help you reinvent all the service contacts within your business. As she says, "if you improve 100 things by 1% then you've improved 100%". Your people are on your frontline, they are the ones inspiring people to do business with you, so let's make sure they have the right attitude.

The Conflict Whisperer

'Conflict Intelligence'
Scott is the Conflict Whisperer and the Fun Maker! He is the Founder and Company Director of Fighting Fair - the leading conflict resolution training and services consultancy. His knowledge and expertise is sought by leaders across all sectors. His mediation materials have even been used by the Harvard Law School.
In his session, Scott will give you the tools to avoid getting tangled up in a conflict web and avoid repeating the same old conflict patterns. He will teach you how to understand and transform conflict to avoid making the same mistakes. He will show you how to build healthy, dynamic and sustainable relationships, how to avoid the traps that fuel conflict, disconnect relationships and jeopardise our individual and organisational wellbeing.


Best-selling author and Founder of 100 Things & Kindsum

'100 Things'
Inspired by the death of a close friend, Sebastian Terry experienced a moment in his life where he asked himself a simple question: 'Am I happy?'. The answer was NO and so he created a list of 100 Things that he hoped would help him find happiness. Ten years later, after dropping everything in his life to achieve the ultimate bucket list (#23 Deliver a Baby, #67 Live on a Deserted Island for 1 Week, #26 Help a Stranger, etc.), Sebastian's story has grown from an adventurous tale into a global philanthropic movement that engages a growing tribe of hundreds of thousands to set meaningful goals, achieve our biggest dreams and help others in need. Seb will offer you the perspective to help find your purpose, whether it be on a personal level, business level or within the greater community. He will give you the tools to navigate the complex world of goal setting, perspective, fulfilment, resilience and mindset.
What's on your list?