I’m a member of the public with questions about a residential tenancy agreement and the relevant legislation
If you are a member of the public with a query about real estate legislation, there are several organisations you can contact for further guidance.
In Queensland, the Residential Tenancies and Rooming Accommodation Act 2008 applies to all residential tenancies. If you are a landlord or tenant with questions about this legislation, you can contact the Residential Tenancies Authority (RTA), which is the Queensland Government authority responsible for administering the Act. The RTA can be contacted on 1300 366 311.
Property owners can also find information about their responsibilities on the Queensland Government website: Owning or managing a rental property
Tenants in Queensland seeking additional advice may contact Tenants Queensland on 1300 744 263 to access their free advice service.
I’m a member of the public with questions regarding the sale or purchase of a property or the legislation that governs it
If you are buying or selling a home in Queensland, the Property Law Act 2023 governs the purchase or sale of property. For general queries about this legislation, you can contact the Office of Fair Trading on 13 74 68.
In some cases, you may need to seek independent legal advice. Caxton Legal Centre provides free legal advice and social support to people who are disadvantaged or on a low income. They can be contacted on (07) 3214 6333.
If you need help finding a solicitor, the Queensland Law Society, the peak body for the legal profession in Queensland, offers a free online tool to assist with locating a solicitor:
I have a complaint about an agent’s behaviour, who should I contact about this?
Unfortunately, if you find yourself in a situation where you have been provided with misleading information, pressured, or have experienced unprofessional or unlawful conduct, you may submit a formal complaint to the Office of Fair Trading (OFT).
In Queensland, real estate agents are regulated by the OFT which is the authority responsible for licensing agents and monitoring how they conduct their business.
Before lodging a complaint, it’s important to take the time to understand the complaints process so you know what to expect and what the OFT can and cannot assist with. Further information about this process is available here:
When you are ready to proceed, you can submit your complaint using the following link:
As part of this process, you will need to complete a Consumer Product Safety form and answer a series of questions relating to your complaint.
Once your complaint has been received by the Office of Fair Trading, you can generally expect a response within 10 business days.
The role of the REIQ
• undertakes political advocacy on behalf of its members and the profession
• provides property research, advice and training to members
• acts as a source of real estate products and services, and
• provides a platform for dispute resolution between member agents
Attached as a link is the REIQ dispute resolution process and information sheet for your perusal.
Alternatively, the complaints process would sit with the Office Of Fair Trading, as they are the regulatory and licensing body of agents in QLD. You can contact them on 13 74 68.
(appropriate links)
I am a real estate agent who is concerned about my employment contract/entitlement – who can help me?
In Queensland, there is no standalone Act that specifically governs the employment of real estate agents. Instead, employment matters are primarily governed by the Fair Work Act.
If you work in the real estate industry in Queensland and have concerns relating to your employment, you can seek further information about wages, leave, employment conditions and other workplace rights through the Fair Work Ombudsman website:
You can also make an anonymous report via the Fair Work Ombudsman’s website. When doing so, it is important to have the relevant business details available to ensure the report can be submitted correctly:
Alternatively, you can contact the Fair Work Ombudsman by phone on 13 13 94. They may ask for specific information, so it is recommended that you review their Before you call page prior to contacting them:
Continuing Professional Development
From 6 June 2025, continuing professional development (CPD) became mandatory for real estate professionals across Queensland.
To maintain their licence or registration, real estate professionals must complete real estate CPD training modules approved by the Office of Fair Trading (OFT) each year.
These OFT CPD changes affect:
Residential and commercial sales agents, Residential and commercial property managers, Buyer’s agents, Real estate auctioneers, Business brokers, Residential letting agents.
Your first CPD year begins on the first anniversary of your licence issue date following 6 June 2025.
There onwards you will need to complete CPD every year in alignment with your licence issue date anniversary.
To meet the OFT CPD requirements, professionals must complete two approved CPD sessions per year, choosing from the following options:
One Type 1 CPD session and one Type 2 CPD session; ORTwo Type 1 CPD sessions
The REIQ makes CPD easy by providing a one-stop shop for the courses and training you need to comply with your OFT requirements. There are CPD options available for both REIQ members and non-members. You will find a full list of current CPD options available on the
To find out more you can contact the REIQ on 1300 697 347 or the OFT on 13 74 68.
How does AML/CTF affect me?
From the 1st of July 2026 new Anti-Money laundering and counter-terroism financing obligations for the real estate secor will commence.
These reforms will apply to every real estate professional involved in property transactions and the consquences for non-compliance are significant.
From 31 March 2026, all real estate agents must be registered with AUSTRAC (Australian Transaction Reports and Analysis Centre) and this must be done before the 29 July 2026.
Why Real Estate agents? The Real Estate sector deals with high value and complex property transactions making it vulnerable to financial crime. Your role in property transactions will require you to become a 'reporting entity' under the Anti-Money Laundering and Counter-Terrorism Financing Act, requiring you to verify the identity of your sellers and your buyers and report any suspicious activity related to each transaction.
The REIQ have been travelling across the state to provide in depth knowledge about what this means in everyday business and to educate the sector on their responsibilities.
For further REIQ resources around AML/CTF obligations you can find them here:
Government resources: Austrac Real estate program starter kit: Getting started
Government resources: Opt in to Austrac notifications
Government resources: Register for an Austrac webinar for new reporting entities (free)
Seller Disclosure
From 1 August 2025, new laws regulating property sales in Queensland commenced. From this date, sellers are required to provide a disclosure statement to a buyer before the buyer signs a contract to purchase a property.
The disclosure statement may be prepared by the seller, their real estate agent, or their solicitor. It is the seller’s decision who will prepare the statement on their behalf.
If you are a seller in Queensland, further information about these changes is available on the Queensland Government website:
A copy of the approved disclosure statement form can be obtained here:
If you are a real estate agent in Queensland, your seller may ask you to prepare the disclosure statement for them. In these circumstances, you must obtain proper authorisation from the client to prepare the statement and to conduct any necessary searches.
Within Realworks you will find a suite a forms to assist you with this process along with the seller disclosure tool, an inbuilt solution where you can conduct searches straight from the platform.
To learn more about the seller disclosure regime, view our resources here:
I’m an agent with concerns about another agent
If you are a licensed real estate agent or salesperson in Queensland and have concerns about the conduct of another agent, there are avenues available to raise those concerns.
Where the issue relates to professional conduct, compliance, or potential breaches of licensing obligations, you may be able to lodge a complaint with the Office of Fair Trading (OFT), which is the regulatory body responsible for overseeing real estate agents in Queensland. Before lodging a complaint, it is recommended that you familiarise yourself with the complaints process so you understand what the OFT can investigate and what outcomes may be available.
In situations where the matter relates to ethical or professional standards rather than regulatory compliance, if one or both parties are members of the Real Estate Institute of Queensland (REIQ), the issue may also be raised through the REIQ’s dispute resolution process.
As with any complaint, it is important to ensure you have relevant information and documentation to support your concerns before proceeding, and to consider whether independent legal advice may be appropriate depending on the circumstances.
To learn more about the eligibility criteria for the REIQ's dispute resolution process, please email us at [email protected].